View all text of Subchapter I [§ 41701 - § 41729]
§ 41727. Passenger Rights 1
1 So in original. Probably should not be capitalized.
(a)Guidelines.—The Secretary of Transportation shall require each covered air carrier to submit a summarized 1-page document that describes the rights of passengers in air transportation, including guidelines for the following:
(1) Compensation (regarding rebooking options, refunds, meals, and lodging) for flight delays of various lengths.
(2) Compensation (regarding rebooking options, refunds, meals, and lodging) for flight diversions.
(3) Compensation (regarding rebooking options, refunds, meals, and lodging) for flight cancellations.
(4) Compensation for mishandled baggage, including delayed, damaged, pilfered, or lost baggage.
(5) Voluntary relinquishment of a ticketed seat due to overbooking or priority of other passengers.
(6) Involuntary denial of boarding and forced removal for whatever reason, including for safety and security reasons.
(b)Filing of Summarized Guidelines.—Not later than 90 days after each air carrier submits its guidelines to the Secretary under subsection (a), the air carrier shall make available such 1-page document in a prominent location on its website.
(Added and amended Pub. L. 118–63, title V, § 510(a), May 16, 2024, 138 Stat. 1193.)