Subpart B. Subpart B—Before Offering Services to My Customers

• Liability Considerations

  • SECTION § 375.201 - What is my normal liability for loss and damage when I accept goods from an individual shipper?
  • SECTION § 375.203 - What actions of an individual shipper may limit or reduce my normal liability?

• General Responsibilities

  • SECTION § 375.205 - May I have agents?
  • SECTION § 375.207 - What items must be in my advertisements?
  • SECTION § 375.209 - How must I handle complaints and inquiries?
  • SECTION § 375.211 - Must I have an arbitration program?
  • SECTION § 375.213 - What information must I provide to a prospective individual shipper?

• Collecting Transportation Charges

  • SECTION § 375.215 - How must I collect charges?
  • SECTION § 375.217 - How must I collect charges upon delivery?
  • SECTION § 375.219 - May I extend credit to shippers?
  • SECTION § 375.221 - May I use a charge or credit card plan for payments?